Privacy Policy

1. introduction

Welcome to StarMine (hereinafter referred to as "we" or "this website"). We are fully aware of the importance of user privacy and are committed to protecting the security of your personal information when using our website services. This Privacy Policy is intended to explain to you how we collect, use, store, share and protect your personal information, as well as your rights and choices in protecting your personal information.

2. Information Collection

2.1 Purpose of Information Collection

We collect personal information only to the extent necessary to provide you with services, and this information will be used for the following purposes:

Provide and optimize our products and services, including but not limited to website features, content recommendations, customer service, etc.
Manage your account and user permissions to ensure that you can access and use our services safely.
Communicate with you, such as responding to your inquiries, notifying you of service updates or important matters.
Conduct data analysis and research to understand user needs and behavior patterns, so as to improve our service quality and user experience.
Comply with applicable laws and regulations and fulfill our legal obligations.

2.2 Types of Information Collected

Personal Information: When you register as our user or use certain specific services, we may collect your name, email address, phone number, mailing address, birthday, gender and other personal information. This information is provided by you voluntarily and will be kept strictly confidential.
Account Information: If you create a user account, we will also collect other information related to the account, such as username, password (encrypted), security questions and answers, etc. to ensure the security and uniqueness of the account.
Usage Information: We automatically collect information about your use of our website, including but not limited to visit time, browsed pages, dwell time, click path, device type, operating system, browser type, IP address, etc. This information is usually stored in the form of log files and is used to analyze website traffic, optimize website performance and user experience.
Third-party service information: If you log in or interact with our website through a third-party service (such as a social media platform), we may obtain certain information about you from these third-party service providers, depending on your privacy settings in the third-party service and the privacy policy of the third-party service provider.

3. Information Use

3.1 Internal Use

We will use your personal information in the following circumstances:

To provide you with personalized services and experiences, and recommend relevant content, products or services to you based on your interests and preferences.
To process your orders, requests and inquiries to ensure that we can respond to your needs in a timely and accurate manner.
To conduct identity verification and account management to protect your account security and legal rights.
To conduct data analysis and market research to understand user needs and market trends, so as to continuously improve the quality of our products and services.
To send notifications and reminders related to our services, such as order status updates, changes to terms of service, security alerts, etc.
To prevent fraud, abuse of services and other illegal activities, and ensure the security and normal operation of the website.

We will not sell or rent your personal information to any third party. However, we may share your information with third parties in the following circumstances:

Service Providers: We may provide some of your information to third-party partners who provide services to us, such as payment processors, logistics and distribution companies, data analysis companies, customer service teams, etc. These third parties use your information only to the extent necessary to provide services to us, and they are subject to strict confidentiality obligations and may not use your information for any other purpose.
Legal requirements: If we are required by law, regulation, court order or other government agency to disclose your personal information, we may disclose it to the extent necessary to comply with legal obligations, maintain public safety or protect our legitimate rights and interests.
Business reorganization or transfer: If our business undergoes a reorganization, merger, acquisition, asset sale or other similar transaction, your personal information may be transferred to the relevant third party as part of the transaction. In this case, we will require the recipient to continue to comply with this Privacy Policy and take appropriate measures to protect the security of your personal information.

4. Information Storage and Protection

4.1 Storage Period

We will retain your personal information for the shortest period necessary to achieve the purpose of collecting the information. The specific storage period will depend on different information types and business needs. For example, your account information will be retained for a certain period after you cancel your account in order to handle possible subsequent issues and disputes; and records related to specific transactions may be retained for a certain period after the transaction is completed to meet financial audit and tax reporting requirements. Once the storage period expires, we will take security measures to delete or anonymize your personal information.

4.2 Information Security Measures

We take the following measures to protect the security of your personal information:

Data encryption: When transmitting and storing your personal information, we use advanced encryption technology, such as SSL/TLS encryption protocol, to ensure that the data is not stolen or tampered with during transmission, and encrypt the stored sensitive information to prevent unauthorized access.
Access control: We limit the access rights of internal employees to your personal information. Only authorized employees can access relevant information when performing their job duties, and they must comply with strict information confidentiality agreements. We also conduct security training for employees on a regular basis to improve their information security awareness.
Security audit: We conduct security audits and vulnerability scans on a regular basis to promptly discover and repair possible security vulnerabilities and ensure the security of our systems and network environment.
Physical security: We take appropriate physical security measures to protect the servers and devices that store your personal information from unauthorized access, damage or theft.
Data backup: We regularly back up your personal information to prevent data loss or damage. In the event of a data breach or other security incident, we are able to restore data in a timely manner to ensure business continuity.

5. Your rights

5.1 Access and correction of personal information

You have the right to access the personal information we hold about you at any time and ask us to correct or update any inaccurate or outdated information. You can view and edit your personal information by logging into your account, or contact us as provided in this Privacy Policy, and we will respond to your request as soon as possible.

5.2 Deletion of personal information

You have the right to request us to delete your personal information in the following circumstances:

You withdraw your consent for us to process your personal information.
The purpose for which we collect and use your personal information has been achieved and it is no longer necessary to retain this information.
Our processing of your personal information violates laws, regulations or this Privacy Policy.
You have cancelled your account and we no longer need to retain your information for other legitimate purposes.
Please note that we may need to retain certain information to fulfill our legal obligations, such as tax reporting, anti-money laundering, etc., in accordance with applicable laws and regulations. In this case, we will only retain your information to the extent necessary and take appropriate security measures to protect it.

If you have previously agreed to our collection and use of your personal information, you have the right to withdraw your consent at any time. You can exercise this right by updating your account settings or contacting us as provided in this Privacy Policy. After withdrawing your consent, we will stop processing your personal information, but this decision will not affect the legality of our previous information processing activities based on your consent.

5.4 Complaints and suggestions

If you have any questions, complaints or suggestions about our privacy policy or personal information processing methods, you can contact us in time.
We will investigate and handle your complaints or suggestions within a reasonable time after receiving them, and provide you with feedback on the results of the handling in a timely manner.

6. Protection of information of minors

We attach great importance to the privacy protection of minors. Our website services are mainly for adults, and minors are not the target user group. If you are under the age of 18, please use our website in the company of your parents or guardians, and make sure to obtain their consent before providing personal information. If we find that we have collected personal information from users under the age of 18 and have not obtained the explicit consent of their parents or guardians, we will immediately take steps to delete this information.

7. Updates to the Privacy Policy

We may update this Privacy Policy based on changes in laws and regulations, business development or other reasonable reasons. We will post the updated Privacy Policy on the website and clearly mark the update date. If the updated Privacy Policy has a significant impact on your rights, we will also notify you through appropriate means (such as email, internal mail, etc.). We recommend that you review this Privacy Policy regularly to understand the latest changes in our protection measures and use of your personal information.

We attach great importance to your privacy protection and will serve you wholeheartedly. Thank you for your trust and support for our website!
StarMine November 23, 2024